Frequently asked questions
Are you chartered accountants?
No. Crustnet is an online accounting and tax-preparation service; work is prepared by qualified accountants. We don’t claim membership of ICAP, ICMA, ACCA or any other professional body, and we don’t carry out statutory audits.
How do you file my return?
Through your own FBR IRIS account. You either share your IRIS login with us through your private project page, or give us the access or authorisation the law allows. We prepare the return, send it to you for approval, file it only after you approve, and upload the acknowledgement to your project page. We suggest changing your IRIS password once the filing is done.
Who sees the documents I upload?
Only you and the Crustnet staff working on your project. Files you upload are stored outside the public website, encrypted at rest, and downloaded only after we check you’re allowed to see them. We never ask for your banking PIN, OTP or card details.
Can you guarantee a tax refund or a lower tax bill?
No. We prepare your return correctly from the information you give us and claim the credits and deductions you’re entitled to, but the tax you owe — and any refund — is decided by the law and by FBR, not by us.
What if I’m close to a deadline?
Tell us the deadline when you order. We can usually meet it if we get complete documents early enough; if we can’t, we say so before you pay. Late or incomplete documents can mean a missed deadline, and FBR penalties for late filing are your responsibility.
Are government fees included in your prices?
No. Our fees cover our work only. SECP filing fees, provincial registration fees, tax payable and any penalties are paid by you directly to the authority (we tell you the amounts and how to pay them).
I haven’t filed for years. Can you help?
Yes. We can prepare returns for earlier tax years and catch up your bookkeeping. Please request a custom plan with the years involved — we’ll quote in writing and explain any penalties or surcharges that may apply before you commit.
Do you work with businesses outside Lahore, Karachi or Islamabad?
Yes. Everything happens online — documents, questions, approvals and filing — so we work with clients anywhere in Pakistan. We don’t visit premises.
Can you deal with FBR notices?
We can review a routine notice, explain what it asks for and help prepare the information for a reply as part of a custom plan. We don’t represent clients at hearings, appeals or in court.
How do I pay?
At checkout choose Raast QR (scan with any Pakistani bank or wallet app), JazzCash or Easypaisa (we send a payment request to your app; approve it with your PIN). You approve every payment yourself — we never see your PIN or OTP. How to pay
Will I get an invoice?
Yes. Every paid order has a receipt you can print or save as PDF from Account → Orders. It shows our registered business details and any tax.
Can I get a refund?
Yes, in the cases described in our Refund & Cancellation Policy. Refunds go back to the account you paid from.
How do I contact you?
Use the contact form, email [email protected] or call [Support phone] (Monday–Saturday, 10:00–18:00 PKT). Each message gets a ticket number.